Welcome to the Thrive Charter School Technology Helpdesk
If you are a staff member or student experiencing technical difficulties, please follow the steps below to request assistance.
How to Submit a Support Request
To help us resolve your issue as quickly as possible, please send a detailed email to:
A support ticket will automatically be generated and assigned to our technology staff.
What to Include in Your Email
To ensure a fast resolution, please make sure your email includes the following information:
- Subject Line: Provide a brief summary of the problem (e.g., "Smartboard not connecting").
- Detailed Description: Describe exactly what is happening, including any error messages you see.
- Device Type: Specify what device is having the issue (Desktop, Laptop, Chromebook, Printer, Smartboard, etc.).
- Your Location: Include your Room number, Office or HomeRoom for Students so our staff can locate you if needed.
- Screenshots: Attach any pictures or screenshots of the issue if possible.